Refund policy

If you are not satisfied with the condition of your purchase, we must be contacted within 5 days of delivery to assess and resolve the situation.

Our plants are perishable and fragile. Regretfully, we cannot arrange a refund or resend plants if the original plants or trees are disposed of making them unavailable for us to assess the cause of the problem.

Plantonica at all times strives to provide you with quality products.  If you are not entirely happy with our product please do not hesitate to contact us.  We appreciate all feedback.

Unfortunately, we cannot accept returns on plants or sale items.